Take a look through our FAQs! If you can't find what you need then please contact us by phone or email
My Account
- ★ Reset PIN / forgot PIN
- ★ I forgot my account password
- ★ Changed Mobile journey
- ★ App Recovery Process (Two Devices)
- App Recovery Process (Single Device)
- I have deleted the app from my smart-device
- I’ve changed my smartphone, what do I need to do?
- Can I change my contact information after registering?
- I want to change my name/surname but I’ve already completed the registration, what do I do?
- I’ve changed my phone AND the phone number
- I need to change my personal information e.g. phone number, home address, but I’ve already completed the registration, what do I do?
- What is an Identity Repair?