Not allowing me to Scan passport

The scanning software will not work if it detects a light refection on the shinny passport page!

I have known users to try and succeed on the second or third attempts.

Also, you would have receive notification and permission to allow the app access to your camera, below are the
text and instructions to follow:

Download Secure Identity app – followed by 2/3 screen pop-ups (depending on the phone Android or iOS)

· (iOS) Secureidentity wants to use secureidentity.co.uk to sign in (Continue or Cancel) MUST Continue to by
pass the QR code when using a single device.

· Secure Identity would like to send you notification (Don’t allow / allow) - MUST Allow to receive pop up App
notification

· Secure Identity would like to access the camera (Don’t allow / Allow) - MUST Allow to have the ability to scan
the QR code

One final point to mention is that the scanning function attempts to read the passport details using the OCR
technology (Optical Character Recognition) then populate the template with your personal details for you to
sanity check and press Continue after you have made any necessary changes if any.

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