1. SecureIdentity
  2. Registration
  3. The QR Code

QR Error - Authentication failure

Avatar
Shams

When you scan the QR code and get the error message below, it is due to a system Time-Out.

This is a build-In security feature as the QR code was not scanned in Time.

Try again but be very prompt to scan the QR code second time around.

 

2019-04-26_13_07_07-Timed_out_cause_I_did_not_scan_the_QR_code_-_was_on_a_phone_call.png

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.

At SecureIdentity, we pride ourselves on giving you the best experience possible. While we are always updating the service based on research, we know that you offer the best insight into how you find the service. We value your feedback and your suggestions are always reviewed so that we can make the service better for you. If you would like to make a suggestion on how we may improve the service let us know. You can leave us a message via the Help widget at the bottom of this screen or contact us here