I forgot my account password

Go to https://secureidentity.co.uk/

Select My Account then

Click on Repair my Identity,

This will essentially re-register you.

You will need a new email address as your old email address is already being used (by you!)

What documents you may need:

  1. Passport ( system can accept expired passport up to 18 months)
  2. Selfie (with two green ticks for both passport and Selfie)
  3. Either Driving Licence (only issued by the DVLA) OR
  4. Bank account with Account number must have eight digits only.


The Registration process

  • The simplest registration route is to use a dual device option; one being a laptop/PC/tablet and the second is a tablet or a mobile phone.

  • The Secure Identity registration process was set up in Three Comprehensive Steps.

  • Please bear in mind that you must have a 12 month UK residence address to establish a viable credit foot print.

With SecureIdentity, the quickest way to create a digital identity is to take the following registration route;

  1. Scan a Valid UK passport.

  2. Take a successful Selfie photo

  3. Provide details of a UK High St Bank account (account number must be eight digits only as the software does not accept any other format. OR manually enter a valid UK driver’s licence details (only issued by the DVLA)


You will be asked if you want to install the Secureidentity app on your device. if you choose No, you will not be able to Verify with us.

Download Secure Identity app – followed by 2/3 screen pop-ups (depending on the phone Android or iOS)

· (iOS) Secureidentity wants to use secureidentity.co.uk to sign in (Continue or Cancel) MUST Continue to by pass the QR code when using a single device.

· Secure Identity would like to send you notification (Don’t allow / allow) - MUST Allow to receive pop up App notification

· Secure Identity would like to access the camera (Don’t allow / Allow) - MUST Allow to have the ability to scan the QR code

Have more questions? Submit a request


Please sign in to leave a comment.