I forgot my account password

To reset your password - below are two options:

Option 1

Do you still have an active identity on your mobile device? if so then you can

Open the secureidentity app up

Select Edit my details

Enter your email address - Select Sign IN

Click on green tick then enter your 4 digit PIN

Click OK to confirm Sign IN - then Continue

on the right side of the screen you will see a link under "connection and security"

titled - I want to change my password.

Follow on the screen instructions.

Otherwise Option 2

Go to https://secureidentity.co.uk/

Select My Account then

Click on Repair my Identity,

This will essentially re-register you.

You will need a new email address as your old email address is already being used (by you!)

What documents you may need:

  1. Passport ( system can accept expired passport up to 18 months)
  2. A valid UK Driving Licence (only issued by the DVLA)
  3. Bank account with Account number must have eight digits only.

The Registration process

  • The simplest registration route is to use a dual device option; one being a laptop/PC/tablet and the second is a tablet or a mobile phone.

  • The SecureIdentity registration process was set up in three comprehensive steps.

  • Please bear in mind that you must have a 12 month UK residence address to establish a viable credit foot print.

With SecureIdentity, the quickest way to create a digital identity is to take the following registration route;

  1. Enter details of a UK passport (automated system can accept expired UK passports of up to 18 month expiry date)

  2. Provide details of a UK High St bank account (account number must be eight digits only as the software does not accept any other format.

  3.  Enter a valid UK driver’s licence details (only issued by the DVLA)


You will be asked if you want to install the Secureidentity app on your device. if you choose No, you will not be able to Verify with us.

Download Secure Identity app – followed by 2/3 screen pop-ups (depending on the phone Android or iOS)

· (iOS) Secureidentity wants to use secureidentity.co.uk to sign in (Continue or Cancel) MUST Continue to by pass the QR code when using a single device.

· Secure Identity would like to send you notification (Don’t allow / allow) - MUST Allow to receive pop up App notification

· Secure Identity would like to access the camera (Don’t allow / Allow) - MUST Allow to have the ability to scan the QR code

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