I forgot my account password

To reset your password -

If you still have an active identity on your mobile device? if so then you can

Open the secureidentity app up

Select Edit my details

Enter your email address - Select Sign IN

Click on green tick then enter your 4 digit PIN

Click OK to confirm Sign IN - then Continue

on the right side of the screen you will see a link under "connection and security"

titled - I want to change my password.

Follow on the screen instructions.

Otherwise please go to https://www.gov.uk/government/publications/introducing-govuk-verify/introducing-govuk-verify

and look for another option to Verify your identity.



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