I have deleted the app from my smart-device

Simply install the latest version of the app on your phone and follow the below instructions to perform an app recovery. 

  • Click Here to retrieve your account

  • Enter your email address and account password

  • Enter the security code sent to your email (the code starts with a M)

  • Enter the security code sent to your phone (the code starts with a T)

  • Open up your app to scan new QR code

  • Create a new pin and confirm it 

Your simple-sign-in app will now be linked to your identity

You can test your account by signing in to the government "check your state pension service" to view your forecasted state pension entitlement by clicking below

https://www.gov.uk/check-state-pension

  • Select the "Start now" button
  • Click link "sign in using GOV.UK Verify"

If you require further assistance you can contact us where a support agent will be happy to assist you.

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