I’d like to remove/delete my SecureIdentity account

From the SecureIdentity Website

  • Navigate to the SecureIdentity website to access to your account

  • Click on My Account and then select Deregister Your SecureIdentity” 

  • Enter your email
  • Click on ‘Sign in’

  • A notification will appear on your Smart-Device 
1. Tap the notification you receive to open the SecureIdentity Application on your device. Alternatively you can just select the SecureIdentity app icon. (Tap ‘Refresh’ if needed)

2. Tap ‘Accept’    


3. Enter your 4 digit pin.


  • You have been successfully authenticated.
  • A screen appears on the SecureIdentity website: you just have to confirm your deregistration by clicking on ‘I Confirm’. Then you are deregistered and you are automatically back to the welcome page of the website.


Please Note: There is a cooling period of 30 days to allow you to cancel the deregistration, for this you just have to sign in again.

If you do not try the sign in again, your account will definitively be deregistered.

Via a Subject Access Request

 It is also possible to send a manual request called Subject Access Request (‘SAR’) :

  • By email: the user sends his/her Subject Access Request form to help@secureidentity.co.uk
  • By telephone: 0330 100 0103
  • By postal mail: the user sends his/her printed Subject Access Request form to SecureIdentity Subject Access Request 255 Wharfedale Road, Winnersh Triangle, Wokingham, Berkshire, United Kingdom RG41 5TP.

For more information please refer to the document How do I make a Subject Access Request (S.A.R)?


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