I've lost my mobile phone and I cannot remember my Account Password

Go to https://secureidentity.co.uk/my-account/

Select Repair my identity icon,

you will need a new email address, as the original email address is already in use (by you)

This is essentially a re registration where you will need the three forms of identification to hand;

• UK Passport
• Valid UK Driver Licence (issued by the DVLA only)
• High St Bank account

follow on the screen instructions

The last section of the re registration journey, you will be asked few Knowledge Based questions from your credit file, that only you would have the answer to, to ensure that you are, who you say you are.