I’ve received an error message: "This email is already used. If you have already registered, click on 'I'm already registered' at the bottom of the page [1101]"

The email address you are using appears to already be linked to a SecureIdentity account. This may be the case if you share the email account with another person. In order to create your SecureIdentity, you will need to use an email address that is unique to you. So you might need to create your own email address.

If you believe that your email address is being used by someone who is not known to you then please contact us immediately.

0330 100 0103

The help centre is open:

  • Monday to Friday: 8am to 10pm
  • Saturday and Sunday: 8am to 5pm

Calls from mobile phones cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

You can also contact us by email or simply send us a letter. 

  • By email: help@secureidentity.co.uk
  • By postal mail: SecureIdentity Feedback 255 Wharfedale Road, Winnersh Triangle, Wokingham, Berkshire,RG41 5TP, United Kingdom
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