1. SecureIdentity
  2. Security Questions
  3. Security Questions

Security Breach/Concern

Avatar
Matt

If you have received an email similar to the below but you have not made changes to your SecureIdentity then please follow the steps outlined within this document.

 

  • Go to secureidentity.co.uk from your web browser
  • Select My Account and choose the option I need to change my details
  • Enter your email address in the field provided
  • Open your SecureIdentity App on your smartdevice and enter in your 4 digit pin
  • Select the option I want to change my password
  • Enter in the code provided by the SMS text message you will have received
  • Create a new account password

The password must contain

  • A minimum of 8 characters
  • At least 1 capital letter
  • At least 1 lower case letter
  • At least 1 number

If you still feel that you have a concern over the security of your account please contact the help center and a member of our support team will be happy to assist you. 

To speak to one of our support team, please contact us.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.

At SecureIdentity, we pride ourselves on giving you the best experience possible. While we are always updating the service based on research, we know that you offer the best insight into how you find the service. We value your feedback and your suggestions are always reviewed so that we can make the service better for you. If you would like to make a suggestion on how we may improve the service let us know. You can leave us a message via the Help widget at the bottom of this screen or contact us here