Privacy & Cookie Policies

Version 2.2                                                    Date: February 2017

 

1 Privacy Policy

The Data Protection Act 1988 (the "DPA") seeks to protect individuals against interferences with their privacy by regulating the way in which personal data is collected, handled, disclosed, used and stored.

Morpho UK Limited ("Morpho") understands the importance of, and is committed to, protecting data subjects’ personal data. For the purposes of the DPA the data controller is Morpho UK Limited.

This statement sets out how Morpho aims to protect the privacy of personal data, your rights in relation to your personal data managed by Morpho and the way Morpho collects, holds, uses and discloses personal data. This statement explains how we use personal data we collect about you when you use our website and applications to access government websites. This statement may be updated from time to time.

1.1 Purposes for which Morpho collects Personal data

- To provide you with SecureIdentity Services, in a secure way

- To verify your identity, including during account creation, revalidation and recovery processes

- To enhance or improve your user experience

- To maintain and improve the quality of the service we provide

- To provide targeted information regarding our products and services in accordance with this privacy policy

- To maintain and improve our Customer Services

- To respond to inquiries and resolve complaints and disputes

- To detect Identity fraud. We reserve the right to report to any appropriate agency or other relevant body any suspicious activities encountered by Us in relation to Your interaction with Morpho as part of the Services. The agency or relevant body will process your personal data for the purpose of detecting and preventing identity fraud.

- To comply with applicable laws and regulations and orders of a competent authority

- Personal data collected by Morpho may also be used for secondary purposes. This secondary purpose relates to Morpho Group scientific research and statistic activities in order to develop and improve our products and services. Morpho will only keep personal data for these purposes for as long as required and will be pseudonymised. Once information is no longer required Morpho will destroy or anonymise such information.

1.2 The types of personal data that Morpho may collect and hold

1.2.1 Personal data that Morpho may collect include:

- Your full name;

- Your date and place of birth

- Your postal address;

- Your email address;

- Your telephone number;

- Your user ID (application store account)

- Your gender

- The data necessary to identify the date, time and duration of a communication

- Your static or dynamic IP address

- Characteristics of your computing platform (Operating System, Browser)

- Your passport details, (including the photo)

- Your Driving License details

- Your Marriage Certificate details

- Your Birth Certificate details

- Your Poll Card details

- Your bank account number

- A photo of your face (selfie)

1.2.1 Personal data that Morpho may hold:

Morpho may hold all of the data mentioned in the above paragraph 1.2.1, except for the photo of your face and the photo of your passport. Both photos are immediately deleted after they are matched. However, the photos may be kept for scientific research and statistical activities in order to develop and improve our products and services. (as explained in paragraph 1.1)

1.3 How does Morpho collect your personal data

Morpho usually collects personal data directly from you. Optionally, you may also provide a photo of your passport and provide a photo of your face (selfie). We will compare them using biometric identification (face recognition). Morpho requires you to complete a consent form to acknowledge that you are fully aware of the collection and processing of your personal data.

Morpho may also check your personal data against publicly available information and information already present in our partner companies' databases in order to verify your identity and ensure that you are the person you' re claiming to be.

Personal data that Morpho may check, include:

- Your Credit Record History

- Your Electoral Roll History

- Your financial court orders records (CCJ, IVA, DRO, Bankruptcy)

- Your record in the Land RegistryYour Directors Register record

We might in certain circumstances verify if you are active onsocial networks.

Morpho may collect personal data about you because Morpho is required or authorised by law to collect it.

1.4 How long does Morpho keep your personal data

Morpho will keep your data for as long as necessary in order to provide you with the services available on our website and applications.

Morpho may also keep your contact details to send you service-related information. Morpho might use your contact details for direct marketing in connection with the service provided.

Morpho may keep records of your activities for seven (7) years after the date on which your identity account is closed, to handle complaints or disputes that may arise.

Morpho will keep your personal data to the extent necessary to comply with all applicable laws, regulations and code of practices.

1.5 Disclosure of personal data

1.5.1 Disclosure of personal data by Morpho

Morpho may share personal data with:

- Government Digital Service (GDS): the DVLA, the HMPO and any other relevant HMG Department in connection with the provision of the Evidence Checking Services

- Its subcontractors (including without limitation third party fraud-prevention agencies and credit agencies) to verify your identity during the SecureIdentity registration process and to provide customer care.

Morpho will not sell, rent or otherwise disclose your personal data to third parties without your informed consent.

Morpho may also share your personal data if it is required to do so by virtue of any legal obligations (such as law enforcement, tax), or in order to enforce Morpho’s terms and conditions (a copy of which can be seen at https://help.secureidentity.co.uk).

1.5.2 Overseas disclosure by Morpho

Morpho is part of the Morpho Group of Companies ("Morpho Group") which is a global organisation; for the purposes explained in this policy, your information may be transferred to the head office of the Morpho Group, Morpho SAS based in France, for the following purposes:

- Storage and processing purposes

- Anonymous statistical purposes

- Research activities purposes

- Maintenance and support

Morpho will ensure that all personal data is handled by Morpho SAS, France in accordance with the DPA.

Where possible the personal data used for the abovementioned purposes will be pseudonymised or de-identified.

Morpho will also ensure that its processors will not transfer personal data outside the EEA, unless the transfer is handled in compliance with the DPA.

1.5.3 Marketing communications

Your information may be used by SecureIdentity (Morpho UK) for marketing purposes in connection with the service provided.

Morpho will not sell or rent your personal data to any third party for marketing purposes without your explicit consent (opt-in).

1.5.4 Security and Storage of your information

Morpho takes the security and confidentiality of personal data very seriously. Your information will be stored and processed on our servers based in the European Union.

Morpho takes all reasonable steps to protect your personal data using technical, organisational, and security measures to reduce the risks from misuse, interference and loss; and from unauthorised access, modification or disclosure. This includes as a minimum:

- limiting physical access to our premises;

- limiting access to the information Morpho collect about you;

- limiting which personnel are authorised to access your data only to those needed to perform the service that Morpho provides to you;

- Firewalls filter, data encryption;

- Putting in place physical, electronic, and procedural safeguards in line with current relevant industry standards.

1.6 Customer care

Your communications with our Customer Services (by post, mail, telephone or live chat) may be monitored and recorded for training, quality control and compliance purposes.

1.7 Access to your information and your data protection rights

You have the right to access the personal data Morpho holds about you, and request us to delete, correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal data. You shall be aware that deleting your personal data may prevent us from supplying the service that Morpho provides to you.

Morpho shall use reasonable endeavours to provide you access to your personal data within 40 calendar days of receiving any request from you.

If you would like to request access to the personal data Morpho holds about you, please complete the online form atwww.secureidentity.co.uk/help or alternatively write to the SecureIdentity Data Protection Officer, 255 Wharfedale Road, Winnersh Triangle, Wokingham, Berkshire, United Kingdom RG41 5TP.

Morpho will take all the necessary steps to verify that it is you making the request before granting access or making corrections to your personal data.

Morpho reserves the right to charge a £10 fee in order to provide you with the personal data you request.

You acknowledge that in the event that our website or applications link to third party sites or apps, those third party sites and apps may have their own policies in relation to data protection and privacy. We advise that you read any such policies, and you acknowledge that Morpho shall have no responsibility or liability for the use of your personal data by any such third parties.

1.8 Update to our Privacy Policy

This Privacy Policy may be updated periodically.

We will notify You individually by email of any major changes in this Privacy Policy and in certain circumstances, we may require your consent as a user of the SecureIdentity Services.

1.9 Contact Us

If you have any questions, complaints or concerns about how we use your personal data, you can contact us by writing to SecureIdentity Data Protection Officer, 255 Wharfedale Road, Winnersh Triangle, Wokingham, Berkshire, United Kingdom RG41 5TP or by email at help@secureidentity.co.uk.

1.10 Complaints

If you are concerned on how SecureIdentity handled your personal data, you may send a complaint using one of the following methods:

- Email us: complaint@secureidentity.co.uk

- Call us: phone on 0333 344 1679

The help centre is open:

Monday to Friday: 8am to 10 pm

Saturday and Sunday: 8am to 5pm

For support in Welsh, please call us: 0333 344 1679

- Send us a letter: SecureIdentity Data Protection Officer, 255 Wharfedale Road, Winnersh Triangle, Wokingham, Berkshire, United Kingdom RG41 5TP

You will receive a response within a reasonable period.

However, should you consider that your complaint has not been dealt with care, you may decide to contact directly the Information Commissioner's Office (ICO) by:

- Phone: 0303 123 1113

- Letter: Information Commissioner's Office, Wycliffe House Water Lane, Wilmslow, Cheshire, United Kingdom SK9 5AF

- Website: https://ico.org.uk/

2 Cookie Policy

Like most websites, this one uses cookies.

2.1 What are cookies?

Cookies are small text files stored on your computer by your browser. They're used for many things, such as remembering whether you've visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don't include personal data about you (they don't store your name, for instance).

This Cookie Policy ("Policy") explains how cookies are used on our websites in general

2.2 About this Cookie Policy

This Policy applies to our websites and our mobile applications (individually and collectively referred to in this Policy as "the Website").

Any changes to this Policy will be posted here. We reserve the right to vary this Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

The Website uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

2.3 What categories of cookies may be used?

The following types of cookie may be used on this Website. We don't list every single cookie used by name - but for each type of cookie we tell you how you can control its use :

- Strictly Necessary Cookies

These cookies are essential, as they enable you to navigate this Website and use its features, such as accessing secure areas. These cookies allow this Website to provide services at the request of users.

Without these cookies, services you have asked for cannot be provided.

- Performance Cookies

Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered.

- Functional Cookies

Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisation's you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

- Targeting Cookies

These cookies collect information about your browsing habits on this Website in order to make advertising both on this Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns

Web Site

Site

Name of cookie

Expiry period

Purpose

Company

Cookie Type

Helpcenter

secureidentityuk.zendesk.com

_zendesk_shared_session

Session cookie

help services

Zendesk

Necessary cookies

Helpcenter

secureidentityuk.zendesk.com

_zendesk_session

Session cookie

help services

Zendesk

Necessary cookies

Helpcenter

help.secureidentity.co.uk

_zendesk_shared_session

Session cookie

help services

Morpho

Necessary cookies

Helpcenter

help.secureidentity.co.uk

_help_center_session

Session cookie

help services

Morpho

Necessary cookies

Verify

verify.secureidentity.co.uk

JSESSIONID

Session cookie

GOV.UK verify service

Morpho

Necessary cookies

Verify

verify.secureidentity.co.uk

JSESSIONID

Session cookie

GOV.UK verify service

Morpho

Necessary cookies

Service Web site

.secureidentity.co.uk

__hssc

Persistent - 30 minutes

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

__hssrc

Session cookie

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

__hstc

Persistent - 2 years

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

_ga

Persistent - 2 years

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

_gat_cTrack

Persistent - 10 minutes

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

_gat_iTrack

Persistent - 10 minutes

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

cookie-agreed

Persistent - 4 monthes

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

has_js

Session cookie

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

hsfirstvisit

Persistent - 10 years

Under review

Morpho

Site experience cookies

Service Web site

.secureidentity.co.uk

hubspotutk

Persistent - 10 years

Under review

Morpho

Site experience cookies

Service Web site

.doubleclick.net

id

Persistent - 2 years

Advertising (low impact)

DoubleClick, Google Inc.

Marketing, anonymous cross site tracking cookies

Service Web site

.youtube.com

PREF

Persistent - 8 monthes

Under review

YouTube, LLC

Performance & operation cookies

Service Web site

.secureidentity.co.uk

qtrans_front_language

Persistent - 1 year

Under review

Morpho

Site experience cookies

Service Web site

.youtube.com

VISITOR_INFO1_LIVE

Persistent - 8 monthes

Advertising (low impact)

YouTube, LLC

Marketing, anonymous cross site tracking cookies

Service Web site

.youtube.com

YSC

Session cookie

Analytics

YouTube, LLC

Performance & operation cookies

2.4 Setting your cookie preferences

You can disable cookies or delete existing cookies via your web browser, however if you use the settings in your web browser to disable or delete cookies you may not be able to access or use some or all of the Website. For more information about cookies you can visit: www.allaboutcookies.org

2.5 For more information about cookies

- Guide to online advertising and privacy

- ICC UK cookie guide

Version 2.2 Date: February 2017

 

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