M code or T code is not being accepting

M code: security code comes through via email

T Code: security code comes through as text on your mobile device

If an OTP (One Time Passcode) whether email or sms is not being accepted as you get the error below:

not_accepting_M_code.PNG

The M code or T code is a unique security code that can only be used once within a very limited time frame.

As you enter the code, a drop down menu appears, and occasionally you will select in error one of the drop down number shown. also a typo error occurs that can cause this.

Please check again and ensure you enter the security code within the time frame allocated.

  2019-11-29_15_24_45-M_code_drop_down_options.png     2019-11-29_15_29_48-T_code_drop_down_options.png

 

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