I am not able to take a selfie, what do I do?

If you are experiencing trouble taking a selfie please check the follow things.


  • Your device has a camera
  • Your device is held in front of your face and not at an angle
  • Make sure that you are in a well-lit area and that there is no light source behind you – a light source behind you can cause your selfie to be unclear making it difficult to match it to your passport
  • That you are the only person in the frame of the picture – additional people can confuse the biometric checks
  • Your face is aligned to the onscreen guide
  • You turn your head when prompted to
Have more questions? Submit a request


Article is closed for comments.