Take a look through our FAQs throughout the help centre and if you can't find what you need then please call us on 0330 100 0103
Help Centre
Registration
- Account Setup
- The Simple Sign In App
- The QR Code
- Passport & Selfie
Verification
- Personal Details
- Additional Evidence
- Identity Test
- Unable to Verify
Using SecureIdentity
- Signing In
- Saved Registration
- My Account
- General FAQ's
About SecureIdentity
- About SecureIdentity
- About GOV.UK Verify
- Privacy and You
- Legal Documentation
Security Questions
- Security Questions
Announcements
- Announcements
- Agents Only
Frequently Asked Questions
- Under 18 years of age not accepted by the automated system
- Where can I find a reference number on birth certificate
- What documents do I need to verify
- I do not have a mobile phone
- How to register with SecureIdentity
- NHS users to access to the Total Reward Statement (TRS)
- The quickest way to register
- The three steps registration process
- QR Error - Authentication failure
- iOS pop up message
- Supported device combinations
- Not allowing me to Scan passport
- Name & Address incorrect
- Combinations of UK documents that can be used
- Reset PIN / forgot PIN
- I forgot my account password
- Changed Mobile journey
- App Recovery Process (Two Devices)
- Changed mobile but secureidentity app not working
- How do I check my Web Browser Version
- Supported browsers
- M code keeps disappearing
- Contact us and feedback
- Subscriber Terms & Conditions
- Privacy & Cookie Policies
- Under 18 years of age not accepted by the automated system
- Where can I find a reference number on birth certificate
- What documents do I need to verify
- I do not have a mobile phone
- How to register with SecureIdentity
- NHS users to access to the Total Reward Statement (TRS)
- List Incomplete
- How do I verify my ID at GOV.UK if I don't have a smart-device?
- I cannot download the app using the link in the text message?
- What is the point of the app?
- Why do I need to download the SecureIdentity App?
- QR Error - Authentication failure
- iOS pop up message
- Supported device combinations
- Why should I scan the QR code?
- Using a single device, do I still have to scan a QR-code?
- Scanning the QR code
- Not allowing me to Scan passport
- UK Passport - How to scan your passport
- I have scanned my passport & taken a selfie, now what do I do?
- The details captured from my passport scan are not correct, what do I do?
- I am not able to scan my passport what do I do?
- I am not able to take a selfie, what do I do?
- Name & Address incorrect
- Recently moved but unable to change address
- I have more than one place of residence in the UK, which address must I use?
- I am a UK citizen but don’t have a UK address
- Can I use my nickname?
- I can’t remember how long I have lived at my address
- Combinations of UK documents that can be used
- UK Building Society
- Why can I not scan other documents?
- UK Photocard Driving Licence (inc Provisional)
- UK Bank Account
- UK Birth Certificate
- Sign your mortgage deed service
- Signing in and get the message "The government service needs to be more confident it's you"
- How to sign in - Using more than one device
- Sign in - using SecureIdentity app or single smart-device
- How do I sign in?
- I can’t remember the PIN code
- How do I continue my registration?
- How long do I have once I have saved my registration?
- How many times can I save my registration?
- I don’t have all the information I need to hand can I stop and continue later?
- M code keeps disappearing
- Contact us and feedback
- General Service Description
- What is SecureIdentity?
- Does SecureIdentity offer different types of checks? Fingerprints etc...
- If SecureIdentity is so secure, isn’t it more complex to use?
- How Gov.UK Verify works?
- What is GOV.UK Verify?
- Why GOV.UK Verify is needed?
- Why is the Verify program happening?
- Why is the government using private sector providers?
- Security Breach/Concern
- Forgotten password
- What should I do if my email and password is compromised?
- Why is SecureIdentity more secure than other ID providers?
- Is SecureIdentity accessible from other countries?
- I’ve received an email advising me that my personal information has been changed, but I didn't make any changes.