Take a look through our FAQs throughout the help centre and if you can't find what you need then please call us on 0330 100 0103
Help Centre
Registration
- Your Phone
- Email & SMS
- Your Address
- Web Browser
Verification
- Your Documents
- Your Bank Account
- Your Details
- KBV
Activation
- Signing-In
- The QR Code
- SecureIdentity App
About SecureIdentity
- About SecureIdentity
- About GOV.UK Verify
- Privacy and You
- Legal Documentation
Security Questions
- Security Questions
Changing Details
- Changing Details
Announcements
- Announcements
Frequently Asked Questions
- Supported device combinations
- How do I check my Web Browser Version
- Supported browsers
- Combinations of UK documents that can be used
- Contact us and feedback
- How can I access a more detailed service description?
- How to access Verify through various Government services.
- Subscriber Terms & Conditions
- Privacy & Cookie Policies
- Supported device combinations
- How do I verify my ID at GOV.UK if I don't have a smartphone?
- How long do I have once I have saved my registration?
- How many times can I save my registration?
- I don't have a smart device/phone, can I still register?
- I have two mobile phone models, which one should I use?
- What is an email security code?
- I haven't received the registration completion email
- I have not received the email security code
- I don’t have an email address
- I haven’t received the text message security code
- I’ve received an error message: "This email is already used. If you have already registered, click on 'I'm already registered' at the bottom of the page [1101]"
- Combinations of UK documents that can be used
- I have scanned my passport & taken a selfie, now what do I do?
- The details captured from my passport scan are not correct, what do I do?
- I am not able to scan my passport what do I do?
- I received a link in a SMS message, what is it?
- What does processing on my passport mean?
- How do I continue my registration?
- How do I know if my registration has been successful?
- Can I use my nickname?
- I’ve received the message “We could not verify your Identity. Please verify your Identity details and edit them to fix any error" What does this mean?
- What kind of questions will SecureIdentity ask me during the verify process?
- I don't know the answer(s) to questions in verification step
- Is an identity test the same as a credit check? Does it affect my credit rating?
- I’ve received an error message that says "We could not verify your identity". What can I do?
- Signing in and get the message "The government service needs to be more confident it's you"
- Sign in - using a computer
- Sign in - using SecureIdentity app
- How do I sign in?
- What is an Identity Repair?
- I can’t remember the PIN code
- Contact us and feedback
- How can I access a more detailed service description?
- General Service Description
- What is SecureIdentity?
- Does SecureIdentity offer different types of checks? Fingerprints etc...
- If SecureIdentity is so secure, isn’t it more complex to use?
- How to access Verify through various Government services.
- How Gov.UK Verify works?
- What is GOV.UK Verify?
- Why GOV.UK Verify is needed?
- Why is the Verify program happening?
- Security Breach/Concern
- How do I help a friend or family member with their tax?
- What should I do if my email and password is compromised?
- Am I able to access the services in my capacity as Power of Attorney for my spouse or relative?
- Who will and won’t be able to use GOV.UK Verify?
- What are the benefits of GOV.UK Verify for me?
- I’d like to remove/delete my SecureIdentity account
- Forgotten password
- I’ve changed my smartphone, what do I need to do?
- Can I change my contact information after registering?
- I’d like to remove/delete my SecureIdentity account
- I want to change my name/surname but I’ve already completed the registration, what do I do?