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Take a look through our FAQs throughout the help centre and if you can't find what you need then please call us on 0330 100 0103

Help Centre

Using SecureIdentity

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About SecureIdentity

  • About SecureIdentity
  • About GOV.UK Verify
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Security Questions

  • Security Questions

Announcements

  • Announcements

Frequently Asked Questions

  • Reset PIN / forgot PIN
  • I forgot my account password
  • Changed Mobile journey
  • App Recovery Process (Two Devices)
  • Changed mobile but secureidentity app not working
  • How do I check my Web Browser Version
  • Supported browsers
  • M code keeps disappearing
  • Contact us and feedback
  • Subscriber Terms & Conditions
  • Privacy & Cookie Policies
  • Registered but got the message the government need to be more confident it's you
  • Sign your mortgage deed service
  • Error Processing please wait - on iOS devices
  • Sign in - using SecureIdentity app or single smart-device
  • I can’t remember the PIN code
  • Do I need to launch the SecureIdentity app as soon as I want to access online services?
  • Reset PIN / forgot PIN
  • I forgot my account password
  • Changed Mobile journey
  • App Recovery Process (Two Devices)
  • Changed Mobile step by step guide
  • Re validation process
  • Changed mobile but secureidentity app not working
  • How do I check my Web Browser Version
  • Supported browsers
  • Am I able to access the services in my capacity as Power of Attorney for my spouse or relative?
  • Do I need to pay for this service?
  • M code keeps disappearing
  • Contact us and feedback
  • General Service Description
  • What is SecureIdentity?
  • Does SecureIdentity offer different types of checks? Fingerprints etc...
  • If SecureIdentity is so secure, isn’t it more complex to use?
  • How Gov.UK Verify works?
  • What is GOV.UK Verify?
  • Why GOV.UK Verify is needed?
  • Will my data be sold on or used for sales purposes?
  • How do I make a Subject Access Request (S.A.R)?
  • How secure is my personal information?
  • Will my credit or personal information be passed to anyone?
  • Subscriber Terms & Conditions
  • Privacy & Cookie Policies
  • Security Breach/Concern
  • Forgotten password
  • What should I do if my email and password is compromised?
  • Why is SecureIdentity more secure than other ID providers?
  • Is SecureIdentity accessible from other countries?
  • I’ve received an email advising me that my personal information has been changed, but I didn't make any changes.
  • Service Announcement - Maintenance in progress

Using SecureIdentity

About SecureIdentity

Security Questions

Announcements

At SecureIdentity, we pride ourselves on giving you the best experience possible. While we are always updating the service based on research, we know that you offer the best insight into how you find the service. We value your feedback and your suggestions are always reviewed so that we can make the service better for you. If you would like to make a suggestion on how we may improve the service let us know. You can leave us a message via the Help widget at the bottom of this screen or contact us here

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  • © 2018 Secure Identity

Morpho UK Limited is registered in England and Wales under the number 0619 57 81. Registered office address: 255 Wharfedale Road, Winnersh, Wokingham, Berkshire, RG41 5TP.